Refund Policy
This Refund Policy explains how BNBwhitepages handles refund requests for paid lead unlocks and subscriptions.
One-time lead unlocks
BNBwhitepages offers paid access to certain contact information and lead details. Because unlocked contact information may become visible immediately after purchase, one-time lead unlocks are generally considered final.
Subscription payments
Subscription plans grant access to unlimited lead unlocks during the subscription period. Subscription refunds may be reviewed case by case. Users may cancel future subscription renewals according to the account or billing options available on the platform.
When refunds may be considered
Refunds may be reviewed in the following situations:
- A technical issue prevented access to unlocked information
- A duplicate charge occurred
- A payment error resulted in an incorrect amount charged
- The unlocked information was not delivered as expected
When refunds may not be available
Refunds may not be available in the following situations:
- A user successfully accessed the unlocked contact information
- A user changed their mind after a purchase was completed
- A user used the contact information for outreach
- A subscription period has already begun and access was granted
How to request a refund
To request a refund review, please contact support and include:
- The email address used at checkout
- The date of purchase
- The lead or subscription involved
- A short explanation of the issue
We will review your request and respond as quickly as possible.
Contact us
If you have questions about a charge or need to request a refund review, please reach out through the contact options available on the platform.